Background

Our client approached us to revamp their existing user system, which was built on an outdated technology stack. The primary goal was to integrate the new user system seamlessly with their new site while improving overall functionality and security. The client also wanted to introduce advanced user roles and permissions throughout the site to better manage user access and improve efficiency in managing their customer base.

Solution

To address the client's needs, our team developed a comprehensive custom user system that included a management frontend for customers and a separate management system for admins, following the latest security best practices. This approach ensured data security while providing a seamless and intuitive user experience for both customers and administrators.

• Customer Management Frontend: We designed an easy-to-use customer management frontend, allowing customers to manage their profiles, settings, and preferences effectively. The frontend was designed with a focus on user-friendliness and efficiency, providing customers with intuitive navigation and access to the features they need.
• Admin Management System: For the admin team, we created a separate management system with advanced controls and functionalities, enabling them to oversee and manage users efficiently. The system included granular user roles and permissions, allowing admins to control access levels and capabilities based on specific user needs.
• Email Notifications: To streamline user approvals and communication, we integrated an email notification system that works seamlessly with Microsoft tools. This system notifies admins of new user registrations and requests for higher access, facilitating quick and efficient processing.
• Site Integration: We integrated the user roles and permissions throughout the existing site, ensuring that user access is controlled consistently and securely across all areas. This integration enhances the user experience and maintains a secure environment for all users.
• Marketing System Integration: To support the client's marketing efforts, we integrated the custom user system with existing marketing tools. This integration allows the client to collect valuable data on user sign-ups and preferences, supporting targeted marketing campaigns and data-driven decision-making.

Conclusion

The new custom user system delivered significant security, efficiency, and use experience improvements to the client's existing infrastructure.