Client Overview

A leading healthcare solutions company was having issues surfacing their product data to customers on their website across different business units. Business units managed their own distinct product catalog data, creating a complex challenge for data management and presentation. With all product information stored within their SAP system—securely behind a corporate firewall—displaying this data on their public website was a little tricky.

Challenge

The client needed a solution to efficiently export, process, enrich and display product data from their SAP system across different business units while ensuring the integrity and security of their sensitive internal systems. They required the ability to enrich their product data beyond what was stored in SAP, with manual updates and custom information. The client sought a scalable solution that could cater to the unique product catalogs of different business units.

Solution

On Beat Digital developed a comprehensive product catalog solution that addressed all the client’s needs:

1. Data Storage and Processing: We built a data storage system capable of handling automatic updates from SAP, ensuring that product information remained synchronized with their internal systems while adhering to security protocols.
2. Manual Data Editing Portal: To allow more flexibility, we developed a frontend portal where business units could manually edit and enrich product data, adding details that went beyond what was available in SAP. This allowed each unit to customize its product information as needed.
3. Search-Optimized Product Catalog: For end users, we created a seamless product catalog interface with a powerful backend search engine powered by SoLR search and Lucidworks. This ensured fast, relevant search results for customers navigating the website. It also combined their normal site results with Products from the Catalog.
4. For use with multiple catalogs: The solution was implemented across various business units, each with its own product catalog. This multi-tenant architecture allowed the client to manage different catalogs under one unified system, streamlining operations while maintaining flexibility for individual units.
5. Integration with Corporate Stack: All components of the solution were fully integrated into the client’s existing corporate IT infrastructure, ensuring compatibility and ease of use without requiring disruptive changes.

Results

• Increased Efficiency: The automated data updates and manual editing portal significantly reduced the time and effort required to manage product information, empowering business units to keep their catalogs up to date with minimal manual intervention.
• Improved Search Experience: The SoLR-powered backend search delivered fast and accurate search results, improving the user experience for customers visiting the website.
• Scalability: The architecture enabled the client to scale the solution across multiple business units, providing flexibility and a consistent user experience across diverse product lines.